Terms and Conditions
Effective January 1, 2026
Custom Tustin Concrete Company, tustinconcretecompany.com, office@tustinconcretecompany.com
Agreeing to these terms
These terms cover your use of the Custom Tustin Concrete Company website and any work you hire us to do. By using the site, starting from our home page, or by accepting an estimate from us, you agree to them.
If you have a signed agreement or written estimate with us for a specific job, that document controls where it differs from this page. If you don't agree with these terms, please don't use the site or book work with us.
What we do
Custom Tustin Concrete Company is a concrete contractor in Tustin, CA. We work on driveways, patios, sidewalks, steps, slabs, foundations and other concrete jobs for homes and businesses in Tustin and the cities around it. You can read more about our crew and how we work on our About page.
What you read on this website is general information about concrete work. It isn't a quote, a promise about your job or professional advice for your property. The details of your job are set only in your written estimate or agreement.
Estimates and pricing
We give free on-site estimates, with no obligation to hire us. An estimate is based on what we can see and measure at your property on the day we visit, so it reflects the size of the area, the condition of the ground, access for our trucks and the finish you choose.
Some things only show up once the old concrete is out and the ground is open, like soft or wet subgrade, which is the soil the slab sits on, buried roots, old footings or concrete that's thicker than expected. If we find something that changes the work or the price, we'll stop, explain it to you and get your approval before doing the extra work.
An estimate stays good for the period written on it. After that, we may need to update it, because material and delivery costs change.
Scheduling, weather and cancellation
The dates we give you are our best plan, not a guarantee. Rain, extreme heat, material delivery, inspections and site conditions can move a pour, and we'd rather push a day than pour concrete in conditions that weaken it.
New concrete needs time to cure, which means time to harden before it carries weight. We'll tell you when it's safe to walk on and when it's safe to drive on, and we aren't responsible for damage caused by using the slab before then.
If you need to cancel or reschedule, let us know as early as you can. If we've already ordered materials, booked a concrete delivery or started work, you may owe us for those costs as set out in your written agreement.
Payment
When payments are due, how much and how you can pay are spelled out in your written estimate or agreement. Please read that part before you sign so there are no surprises.
If a payment is late, we may pause work until it's made, and any late charges or collection terms in your agreement will apply. Approved changes to the job are added to your total in writing.
Your part of the job
We need clear access to the work area on the scheduled days, and we count on you to tell us about anything you know is underground or nearby, such as sprinkler lines, drain pipes, low-voltage wiring or septic parts. We aren't responsible for damage to items we weren't told about and couldn't reasonably see.
After the pour, please keep people, pets and vehicles off the new concrete until we say it's ready. Follow any care instructions we give you, because how a slab is treated in its first weeks affects how it holds up.
Warranties and what to expect from concrete
Concrete shrinks as it cures, and some cracking is normal even on a well-built slab. We cut control joints, which are planned grooves that give the slab a place to crack in a straight line, but hairline cracks, slight color differences and small variations in texture are part of the material and aren't defects.
Any warranty on your job is the one written in your agreement, with the terms and time limits stated there. Apart from that written warranty, and to the extent California law allows, our website and its content are provided as they are, with no other warranties, stated or implied.
Limits on our liability
To the extent the law allows, Custom Tustin Concrete Company isn't liable for indirect, incidental or consequential losses, such as lost use of a driveway, lost income or damage caused by misuse, settling of soil we didn't prepare, tree roots, or work done by others after we finish.
To the extent the law allows, our total liability for any claim about a job is limited to the amount you paid us for that job. Nothing on this page limits any right you have that California law says can't be limited.
Using this website
The text, photos and design on this site belong to Custom Tustin Concrete Company or are used with permission. You can view and share pages for personal use, but please don't copy them for commercial use without asking us first.
We try to keep the site accurate and working, but we can't promise it will always be available or free of errors. If the site links to another website, we don't control that site and aren't responsible for what's on it.
If we disagree
If something isn't right, call us first at (714) 361-0137 or reach us through our contact page. Most problems get settled faster by talking them through on site, and we'll make a good-faith effort to work it out with you.
If we can't resolve it together, either of us may take the matter to the state or local courts in Orange County, California, unless your written agreement sets out a different process.
Governing law
These terms and any work we do are governed by the laws of the State of California, without regard to its rules on conflicts of law.
Changes to these terms
We may update these terms from time to time. The version posted on this page is the one that applies when you use the site, and changes won't affect a job already covered by a signed agreement unless we both agree in writing.
If you have a question about any of this, call (714) 361-0137 or send us a note through the contact page. We reply within 1 business day.